Shipping
Where do you ship?
We ship worldwide.
When will you ship the item after completing the payment?
Once payment is received, we’ll ship the item within 1-3 days.
What shipping method do you use?
We use either DHL or UPS for shipping. Once the item has been shipped, we will notify you via email with a tracking number.
Is it possible to purchase multiple items and have them shipped in a single package?
We can only ship two items with batteries in one package due to shipping regulations. Additional items will be shipped separately with different tracking numbers.
How to find the shipping cost to my country?
Please make sure to enter your address accurately when placing an order to receive the correct shipping cost.
Why is the shipping cost to my address so expensive?
We only accept DHL or UPS for shipping. Please double-check your address, zip code, and country to avoid costly errors. Our shipping prices are lower than official UPS/DHL rates.
What should I do if my country is not listed on your website for ordering?
If your country is not listed on our site, it means that we cannot deliver the item to you through our shipping courier. I apologize as we are unable to bypass the regulations.
Is there any other cheaper shipping method?
I’m sorry to say that UPS or DHL are the only available shipping methods. This is due to the national courier service’s policy prohibiting shipments containing batteries.
Payment
How can we pay you ?
We can only offer credit or debit card payment via Xendit.co.id, Hitpay and manual transfer via Wise.com
Why was my card declined while paying for an order?
It’s possible that the problem is related to your bank’s transaction restrictions. To resolve this issue, it’s recommended that you contact your bank or explore alternative payment methods.
Can we pay you with Paypal?
Unfortunately, we don't accept Paypal. We can only offer credit or debit card payment via Xendit.co.id, Hitpay , and manual transfer via Wise.com
Why is the currency displayed in the Indonesian Rupiah?
We are in Indonesia, and in compliance with the country’s regulations, we can only receive payments in Indonesian Rupiah. Nevertheless, if you’d like to see the prices displayed in other currencies, such as USD, you may choose the currency option at the top right corner of the page.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
• Email: [email protected]
• Online contact form: https://www.sthetix.info/contact/