FAQ

All products sold here are customized, hence the higher price compared to the official price.  Additionally, you may be subject to taxes from your country.

Customized means the item is modded in a specific way.  Stock means the console is in its original condition (unmodified). To get more info about this matter, please contact us .

It is important to remember that even stock consoles can have issues, which is valid for customized consoles. Modifying a console can lower its durability due to various factors, such as changes in software, hardware, and potential side effects. If you choose to purchase a customized console, it is essential to be aware of the risks and possible consequences that come with it.

Besides voiding the original console warranty, console, and account bans are examples of the software side if you don’t follow the rules.

You will receive a Japanese or Asian region console but all of them are region-free and you can use in anywhere. The power supply adapter is multi-voltage and compatible worldwide. However, you may need a power adapter plug matching your country’s electrical outlet.

We can only offer two types of power supply adapter which is the EU (Type C) or the USA/JAP (Type A) plug. You can request to have any of those types, but we cannot guarantee that we can fulfill them.

No, it doesn’t. 

Yes, you can go under the OFW mode. 

We ship worldwide.

We are in Indonesia and we ship all the orders from Indonesia.

Once payment is received, we’ll ship the item within 1-3 days.

We use either DHL or UPS for shipping. Once the item has been shipped, we will notify you via email with a tracking number.

Both UPS and DHL offer similar shipping speeds and quality, so you can opt for the most cost-effective shipping option.

I’m sorry to say that UPS or DHL are the only available shipping methods. This is due to the national courier service’s policy prohibiting shipments containing batteries.

Please make sure to enter your address accurately when placing an order to receive the correct shipping cost.

We only accept DHL or UPS for shipping. Please double-check your address, zip code, and country to avoid costly errors. Our shipping prices are lower than official UPS/DHL rates.

All of our custom consoles include a 6-month limited warranty. If we make any mistakes during installation (such as a loose solder connection), we may ask you to send the item to someone we recommend. In this case, we will cover all shipping costs. Alternatively, we may provide you with a return label to avoid any charges.

It is impossible to bring a modded console to an authorized service center for repair since the original warranty has been voided.

The warranty does not apply to cases caused by the user or the console itself, like console brick, physical damage, or a corrupted system/components. Don’t hesitate to contact us if you need any help or info.

These are the issues that are covered by the warranty :

1. Loose solder connection
2. Damaged / abnormal chip behavior

And these are not covered by the warranty:

1. Console with physical damaged 
2. A console tampered with/attempted to be repaired by others/consumers / non-authorized persons.
3. Console with bricked/banned system due to consumer usage
4. Console with defective system function such as a Wifi / Bluetooth connectivity issue, game card issue, sd card issue, display issue, and other parts with no direct connection with the mod kit.

We regret that returns are only accepted with prior approval. Therefore, we kindly request that you carefully review your order before paying. However, if you encounter any issues or require assistance with your purchased item or information, please do not hesitate to contact us.

It is essential to review your address before finalizing the order. You can keep tabs on your shipment as it makes its way to you, and rest assured that it is legitimate. If you don’t receive your item, please get in touch with DHL or UPS with compelling evidence. We cannot be held accountable for any lost packages and will not provide refunds or send replacements for any missing items.

All our items come with shipping insurance for your peace of mind. We recommend taking a quick unboxing video or picture when you receive your order. In the unlikely event that your item arrives with physical damage, please get in touch with UPS or DHL immediately and file a claim with them.

If you receive a defective item, please let us know immediately. Our top priority is to assist you in finding a solution. Moreover, you will be provided with a personalized video link showcasing the proper functionality of your order as it is being shipped.

No, minor damage to the box or console packaging—such as bumps, dents, or scratches—doesn’t qualify for a refund or return. Our refund policy only covers defective or incorrect items, not cosmetic packaging issues. The product inside must be fully functional and undamaged for this to apply. If you’re unsure or need assistance, feel free to contact us

Refund eligibility for late deliveries depends on the courier's policies. Generally, neither UPS nor DHL offers refunds for delays caused by weather conditions, natural disasters, or circumstances beyond their control. Additionally, refunds are not provided for packages that are rerouted at the request of the sender or recipient, nor for shipments that are delayed due to incorrect or incomplete delivery information provided by the sender. Furthermore, if a package is successfully delivered, even if it arrives later than expected, shipping charges will not be refunded. It’s advisable to review the specific terms and conditions of the courier for detailed information.

You will receive several emails updating you on the status of your order. Please check your mailbox regularly.

Changing an order is impossible once paid for and processed. However, If you want to add one or more items to your current order, please get in touch with us for assistance.

 If you have not yet made a payment or if you have made a payment, but we have not yet processed it, we can cancel the order upon your request. However, we cannot cancel the order once it has been processed. Please contact us to cancel the order.

Please get in touch with us to delete or cancel those unused orders.

Unfortunately, we don't accept Paypal. 

It’s possible that the problem is related to your bank’s transaction restrictions. To resolve this issue, it’s recommended that you contact your bank or explore alternative payment methods such as direct transfer via Wise.com, cryptocurrency, or using an alternate payment link.

We are in Indonesia, and in compliance with the country’s regulations, we can only receive payments in Indonesian Rupiah. Nevertheless, if you’d like to see the prices displayed in other currencies, such as USD, you may choose the currency option at the top right corner of the page.

Yes, of course. Please get in touch with us for more details.

All of the items are brand new along with their original accessories unless it is stated in the description or title

We provide console repairs and modding services in Indonesia for local customers. It is not cost-effective to send the console to us from another country due to high import tax and return shipping fees. If you still choose to send the console to us, please ensure it is in excellent condition and not labeled as used or for repair to avoid rejection and delay by Indonesian customs. We use UPS or DHL for return shipments.

We prefer not to talk about ourselves, but you can ask people on social media like Reddit or Twitter about their experience with our store. Please don’t force yourself if you feel uncomfortable doing business with us. You can find genuine consumer reviews from all over the world for any of our products displayed. All reviews are 100% real and submitted by our customers worldwide.

Please open this link and post your inquiry. Thank you