FAQ

All products sold here are modded, hence the higher price compared to the official price. For instance, the OLED White costs US$350 for the base product and an extra US$100 for the modding fee, excluding the shipping cost. Additionally, you may be subject to taxes from your country.

It means the item is hard-modded in a specific way. To get more info about this matter, please contact us .

It is important to remember that even non-modified consoles can have issues, which is valid for modded consoles. Modifying a console can lower its durability due to various factors, such as changes in software, hardware, and potential side effects. If you choose to purchase a modded console, it is essential to be aware of the risks and possible consequences that come with it.

Besides voiding the original console warranty, console, and account bans are examples of the software side if you don’t follow the rules.

You will receive a Japanese or Asian region console, which is region-free. The power supply adapter is multi-voltage and compatible worldwide. However, you may need a power adapter plug matching your country’s electrical outlet.

We can only offer two types of power supply adapter which is the EU (Type C) or the USA/JAP (Type A) plug. You can request to have any of those types, but we cannot guarantee that we can fulfill them.

No, it doesn’t. But it includes the boot pack if you order with the SD card option.

Yes, you can go under the OFW mode. To get to the OFW mode, please open this link

Once payment is received, we’ll ship the item within 1-3 days.

We use either DHL or UPS for shipping. Once the item has been shipped, we will notify you via email with a tracking number.

We can only ship two items with batteries in one package due to shipping regulations. Additional items will be shipped separately with different tracking numbers.

Please make sure to enter your address accurately when placing an order to receive the correct shipping cost.

We only accept DHL or UPS for shipping. Please double-check your address, zip code, and country to avoid costly errors. Our shipping prices are lower than official UPS/DHL rates.

If your country is not listed on our site, it means that we cannot deliver the item to you through our shipping courier. I apologize as we are unable to bypass the regulations.

I’m sorry to say that UPS or DHL are the only available shipping methods. This is due to the national courier service’s policy prohibiting shipments containing batteries.

Certainly, we put insurance on every shipment, and the declared value determines the amount of coverage.

All of our custom consoles include a 6-month limited warranty. If we make any mistakes during installation (such as a loose solder connection), we may ask you to send the item to someone we recommend. In this case, we will cover all shipping costs. Alternatively, we may provide you with a return label to avoid any charges.

It is impossible to bring a modded console to an authorized service center for repair since the original warranty has been voided.

The warranty does not apply to cases caused by the user or the console itself, like console brick, physical damage, or a corrupted system/components. Don’t hesitate to contact us if you need any help or info.

These are the issues that are covered by the warranty :

1. Loose solder connection
2. Damaged / abnormal chip behavior

And these are not covered by the warranty:

1. Console with physical damaged 
2. A console tampered with/attempted to be repaired by others/consumers / non-authorized persons.
3. Console with bricked/banned system due to consumer usage
4. Console with defective system function such as a Wifi / Bluetooth connectivity issue, game card issue, sd card issue, display issue, and other parts with no direct connection with the mod kit.

We regret that returns are only accepted with prior approval. Therefore, we kindly request that you carefully review your order before paying. However, if you encounter any issues or require assistance with your purchased item or information, please do not hesitate to contact us.

It is essential to review your address before finalizing the order. You can keep tabs on your shipment as it makes its way to you, and rest assured that it is legitimate. If you don’t receive your item, please get in touch with DHL or UPS with compelling evidence. We cannot be held accountable for any lost packages and will not provide refunds or send replacements for any missing items.

All our items come with shipping insurance for your peace of mind. We recommend taking a quick unboxing video or picture when you receive your order. In the unlikely event that your item arrives with physical damage, please get in touch with UPS or DHL immediately and file a claim with them.

If you receive a defective item, please let us know immediately. Our top priority is to assist you in finding a solution. Moreover, you will be provided with a personalized video link showcasing the proper functionality of your order as it is being shipped.

You will receive several emails updating you on the status of your order. Please check your mailbox regularly.

Changing an order is impossible once paid for and processed. However, If you want to add one or more items to your current order, please get in touch with us for assistance.

 If you have not yet made a payment or if you have made a payment, but we have not yet processed it, we can cancel the order upon your request. However, we cannot cancel the order once it has been processed. Please contact us to cancel the order.

Please get in touch with us to delete or cancel those unused orders.

We can only offer credit or debit card payment via Xendit.co.id, Hitpay and manual transfer via Wise.com

It’s possible that the problem is related to your bank’s transaction restrictions. To resolve this issue, it’s recommended that you contact your bank or explore alternative payment methods.

Unfortunately, we don't accept Paypal. We can only offer credit or debit card payment via Xendit.co.id, Hitpay , and manual transfer via Wise.com

We are in Indonesia, and in compliance with the country’s regulations, we can only receive payments in Indonesian Rupiah. Nevertheless, if you’d like to see the prices displayed in other currencies, such as USD, you may choose the currency option at the top right corner of the page.

Yes, of course. Please get in touch with us for more details.

All of the items are brand new along with their original accessories unless it is stated in the description or title

We provide console repairs and modding services in Indonesia for local customers. It is not cost-effective to send the console to us from another country due to high import tax and return shipping fees. If you still choose to send the console to us, please ensure it is in excellent condition and not labeled as used or for repair to avoid rejection and delay by Indonesian customs. We use UPS or DHL for return shipments.

Yes, we can help. Please contact us for more information.

We prefer not to talk about ourselves, but you can ask people on social media like Reddit or Twitter about their experience with our store. Please don’t force yourself if you feel uncomfortable doing business with us. You can find genuine consumer reviews from all over the world for any of our products displayed. All reviews are 100% real and submitted by our customers worldwide.

Please open this link and post your inquiry. Thank you