Claim & Warranty
All of our custom consoles include a 6-month limited warranty. If we make any mistakes during installation (such as a loose solder connection), we may ask you to send the item to someone we recommend. In this case, we will cover all shipping costs. Alternatively, we may provide you with a return label to avoid any charges.
It is impossible to bring a modded console to an authorized service center for repair since the original warranty has been voided.
The warranty does not apply to cases caused by the user or the console itself, like console brick, physical damage, or a corrupted system/components. Don’t hesitate to contact us if you need any help or info.
These are the issues that are covered by the warranty :
- Loose solder connection
- Damaged / abnormal chip behavior
And these are not covered by the warranty:
- Console with physical damaged
- A console tampered with/attempted to be repaired by others/consumers / non-authorized persons.
- Console with bricked/banned system due to consumer usage
- Console with defective system function such as a Wifi / Bluetooth connectivity issue, game card issue, sd card issue, display issue, and other parts with no direct connection with the mod kit.
We regret that returns are only accepted with prior approval. Therefore, we kindly request that you carefully review your order before paying. However, if you encounter any issues or require assistance with your purchased item or information, please do not hesitate to contact us.
It is essential to review your address before finalizing the order. You can keep tabs on your shipment as it makes its way to you, and rest assured that it is legitimate. If you don’t receive your item, please get in touch with DHL or UPS with compelling evidence. We cannot be held accountable for any lost packages and will not provide refunds or send replacements for any missing items.
All our items come with shipping insurance for your peace of mind. We recommend taking a quick unboxing video or picture when you receive your order. In the unlikely event that your item arrives with physical damage, please get in touch with UPS or DHL immediately and file a claim with them.
If you receive a defective item, please let us know immediately. Our top priority is to assist you in finding a solution. Moreover, you will be provided with a personalized video link showcasing the proper functionality of your order as it is being shipped.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
• Email: [email protected]
• Online contact form: https://www.sthetix.info/contact/