Q: Are all of the items sold on this website brand new?
A: All of the items are brand new unless it is stated in the description or title
Q: When will you ship the item after completing the payment?
A: We will ship the item in about 3 – 5 days after receiving the payment
Q: Do you put insurance in every shipment?
A: Yes, we do, and the insurance value depends on the declared value.
Q: Does every order include import tax?
A: No, it doesn’t. You need to pay the import tax on your side later, which varies between countries
Q: I don’t want to pay the import tax. Is it possible?
A: The import tax varies between countries, and as a good citizen, you must pay the duties and taxes. However, it would be best to ask your local customs and country regulation for this matter or try to open this site : https://www.simplyduty.com/import-calculator/
Q: How to lower the import tax?
A: We can lower the order declared value, but you won’t get full insurance and protection from the shipping company. If the shipping company fails to deliver the item or loss, you won’t get your money back in full. By lowering the declared value, you agree to accept full responsibilities and consequences based on your decision. Please fill in the comment section while making an order to submit your request.
Q: What does “Customized” on the product title mean?
A: It means the item is modded in a specific way. To get more info about this matter, please contact us.
Q: Do all the customized consoles come with a warranty?
A: Customized consoles come with a 2-month limited warranty. Limited means if we did something wrong with the installation, we might ask you to send to ship the item to someone that we refer, and we will cover all the charges, or in some cases, we will send you a return label so you don’t need to pay anything. Don’t hesitate to contact us if you need any help or info.
Q: Does the console include games?
A: No, it doesn’t. But it includes the boot pack if you order with the SD card option.
Q: Can we install or play legit games online?
A: Yes, you can go under the OFW mode. To get to the OFW mode, please open this link
Q: Can we install or play game dumps or backups?
A: Yes, you can, but you must install it on the emuMMC to avoid getting problems
Q: Can we install homebrew apps, emulators, etc.?
A: We can do that on a customized console.
Q: How can we return the product?
A: You must give us valid reasons why you don’t like the product. For your information, we don’t accept returns unless we determine it is ok to proceed. Don’t hesitate to contact us if you need any help or information.
Q: Can we pay you with Paypal?
A: We can only offer credit or debit card payment via Xendit.co.id and Hitpay and manual transfer via Wise.com
Q: Why was my card declined while paying for an order?
A: It is mainly because your bank restricted the transaction. Please call your bank to solve the issue or use other payment methods.
Q: Why is the currency displayed in the Indonesian Rupiah?
A: We are in Indonesia, and the local regulation requires us to put the prices in the Indonesian Rupiah. However, you can see how much the item costs in USD or other currencies using the currency selector on the top right of the page.
Q: Are you legit? How do we know you won’t scam us?
A: We are legit and won’t fool or scam you. You will receive a tracking number from either DHL or UPS after we ship your product, and you can track it. You can read our legit consumers’ reviews worldwide on any displayed products.
Q: How can we contact you for other info?
A: Please open this link and post your inquiry. Thank you
